The Technology Technician II supports and maintains both administrative and instructional computers, software, and networks. This work includes repair of all technology-related equipment. Employee provides on-site assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and stand-alone environments. Typically, this employee will provide first response support from the system level for the maintenance and operation of computers, software, and networks at the building level. Employee may have multiple sites to maintain. Complex problems are referred to Technician III or Network Engineer positions. This position is distinguished from the Technician I by its emphasis on building-level support and more specialized knowledge of computer hardware, software, and computer networks.
Under the supervision of the Technician III or Network Engineer, assists with the installation of hardware, software, and related peripherals
Ensures the maintenance of all computers, software, an local area networks by monitoring performance
Installs upgrades to hardware and software
Makes recommendations to building-level staff regarding upgrades and replacement of technology-related equipment
Reads and interprets schematics, wiring diagrams, and manuals.
Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.
Attends classes and seminars to enhance knowledge of equipment and operating systems
Performs other related work as required.
Graduation from a two-year college or technical school with a degree in a related field and eighteen months experience; or equivalent combination of education and experience. Experience in computer and peripheral troubleshooting.
Must be physically able to operate a variety of equipment and tolls including computers, scanners, adding machines, computer software, computer hardware, sharing devices, etc. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Requires the ability to read a variety of correspondence, technical manuals, newsletters, trade journals, etc. Requires the ability to prepare reports, forms, training materials, system documentation, etc. using prescribed formats.
Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.
Strong knowledge of computers and related technologies
General knowledge of components of local area networks
Understanding of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers and peripherals
Ability to communicate effectively with all levels of technology users
Ability to establish and maintain effective working relationships
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job.