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Human Resources - WCS Job Descriptions » Technology Technician I

Technology Technician I

NATURE OF WORK

The Technology Technician I performs skilled repair and maintenance of all technology- related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee typically works in a centralized microcomputer environment; however, positions may be located in other environments. Employee reads and interprets schematics, wiring diagrams, and repair manuals to provide required technical support.

 

DUTIES AND RESPONSIBILITIES

Repairs, maintains, and upgrades technology-related equipment.

Reads and interprets schematics, wiring diagrams, and manuals.

Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.

Maintains an inventory of electronics components needed to make timely repairs.

Uses a work-order tracking system for routine repair and maintenance of equipment. Refers complex problems to higher level technical support.

Performs other related work as required.

 

MINIMUM TRAINING

Graduation from a two-year college or technical school and one year experience; or equivalent combination of training and experience.

 

ESSENTIAL JOB FUNCTIONS

Must be physically able to operate a variety of equipment and tolls including computers, scanners, adding machines, computer software, computer hardware, sharing devices, etc.  Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 

Requires the ability to read a variety of correspondence, technical manuals, newsletters, trade journals, etc.  Requires the ability to prepare reports, forms, training materials, system documentation, etc. using prescribed formats. 

Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.

 

KNOWLEDGE, SKILLS AND ABILITIES

Basic knowledge of electronic principles and fundamentals of physics as applied in electronics.

General knowledge of computers and related technology devices.

General knowledge of electronics devices.

Familiarity with the operation and uses of standard test equipment.

Basic knowledge of mathematical principles as applied in electronic circuit analysis.

Ability to systematically troubleshoot standard electronics devices.

Ability to communicate effectively with users.

 

REPORTS TO:     Director of Technology

FSLA STATUS:    Non-Exempt

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job.