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Human Resources - WCS Job Descriptions » Technology Technician III

Technology Technician III

NATURE OF WORK

The Technology Technician III works as the senior or lead technician at the system level. This employee performs skilled, supervisory, and managerial work in directing the activities of Levels I and II Technology Technician. This work includes repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems. This employee is responsible for maintaining the operation and integrity of local area networks, file servers, and workstations. Through scheduling and assigning technical support staff work tasks, the Technology Technician III supports the Director of Technology and Network Engineer in the design, configuration, and installation of local area networks and file servers.

 

DUTIES AND RESPONSIBILITIES

Works with the technology director and/or network engineers in the development and implementation of all technical aspects of the local technology plan

Supervises the daily activities of the Levels I and II technical support staff

Assigns, monitors, and evaluates all repair and maintenance work done by the technical support staff to ensure reliability of performance

Supervise and/or perform the installation of hardware, software, and related peripherals

Assist with the installation of local area networks, file servers, and other related peripherals under the supervision of the network engineer

Ensure the maintenance of all local area networks by tracking significant problems, monitoring performance, and installing upgrades to hardware and software

Develop and implement training for technical support staff

Attend classes and seminars to enhance knowledge of equipment and operating

Performs other related work as required.

 

MINIMUM TRAINING

An associate’s degree in Computer Science or related field, two years’ experience in a network environment, or any equivalent combination of training and experience. This specification has been designated to represent the general nature and level of work found in positions in this class.

 

ESSENTIAL JOB FUNCTIONS

Must be physically able to operate a variety of equipment and tolls including computers, scanners, adding machines, computer software, computer hardware, sharing devices, etc.  Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 

Requires the ability to read a variety of correspondence, technical manuals, newsletters, trade journals, etc.  Requires the ability to prepare reports, forms, training materials, system documentation, etc. using prescribed formats. 

Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.

 

KNOWLEDGE, SKILLS AND ABILITIES

Strong knowledge of computers and related technologies

Strong knowledge of infrastructure requirements and components of local area networks

Ability to supervise technical support staff

Ability to communicate effectively with all levels of technology users

 

REPORTS TO:     Director of Technology

FSLA STATUS:    Exempt

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job.