Wilkes County Schools

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ZScaler Certificates

If you are experiencing problems with Zscaler, please download the following 2 certificates to your computer and follow the installation instructions below.

Note: This certificate installation works best when using Internet Explorer. Please use Internet Explorer to complete the following certificate installation.

STEP ONE: Download the first Zscaler certificate by clicking on the file link at the bottom of the screen and following the directions provided.

Zscaler 2048 Certificate  (Choose the file called "ZscalerRootCertificate-2048.crt" located at the bottom of this screen)
 
  • You will be prompted with the following question, "Do you want to open or save the file"
  • Choose Open
  • When the certificate window opens, choose Install Certificate
  • Click Next
  • When the certificate store window opens, choose, “Place all certificates in the following store”
  • Click Browse
  • Select “Trusted Root Certification Authorities"
  • Click OK
  • Click Next
  • Click Finish
  • When the import has completed, click OK
  • Click OK
 
STEP TWO: Download the second Zscaler certificate by clicking on the file link at the bottom of the screen and following the directions provided.

Zscaler 2048-SHA256 Certificate  (Choose the file called "ZscalerRootCertificate-2048-SHA256.crt" located at the bottom of this screen)
 
  • You will be prompted with the following question, "Do you want to open or save the file"
  • Choose Open
  • When the certificate window opens, choose Install Certificate
  • Click Next
  • When the certificate store window opens, choose, “Place all certificates in the following store”
  • Click Browse
  • Select “Trusted Root Certification Authorities"
  • Click OK
  • Click Next
  • Click Finish
  • When the import has completed, click OK
  • Click OK